Privacy for your inquiry
We use the information you share to understand your needs, prepare a proposal and follow up on your inquiry. You can email us at soluciones@ktel.pe to access, correct or request deletion of your information.
What we collect
Name, company, email, phone, interests and a description of your needs. Optionally: role, company size, timeframe and budget. We also record the visit source, campaign, CTA used, device type, date, consent and communication history related to your inquiry.
How we continue the conversation
New requests are recorded for our team to review. If email is configured, we send a transactional confirmation; acceptance by the mail server does not confirm receipt. These forms do not start automated marketing campaigns or sales sequences. WhatsApp requires separate, optional consent.
Free guide and optional subscription
To provide the guide, we record your name, email and optional company. Delivery does not require a subscription. If you opt in to tips and updates, we record your choice, date, source and the version of the accepted wording; no automated campaigns are started at this stage. You can withdraw consent by emailing soluciones@ktel.pe.
Context for each request
Depending on your journey, we record the service, intent, plan, billing cycle, city and district, current service and improvement of interest. We retain page and CTA identifiers and limited campaign parameters, without full URLs. Each request has a reference and a notification status separate from registration. These forms do not request RUC tax IDs, SOL credentials or certificates.
Your choice, at any time
Emails include a link to stop follow-ups. On WhatsApp, you can reply BAJA. You can also email soluciones@ktel.pe to request this. This does not automatically delete your history: if you want it deleted, let us know so we can handle your request.
Sales qualification
Qualification rules help prioritize follow-up based on the information you provide and your interactions. Our team can review and correct the qualification; it does not automatically determine contractual terms or prices. This version uses local rules and does not send inquiries to an artificial intelligence provider.
Access, providers and retention
Information is stored in the system database, and dashboard access requires authentication. When external channels are enabled, the email provider and WhatsApp process the data needed to deliver and receive messages. We retain the context while managing your inquiry and sales follow-up; you can request its review or deletion by email.
Session and measurement
We use a first-party session cookie to protect forms and preserve their context. Optional measurement is disabled until you allow it in the footer; you can change this during your session. Its events contain service, intent, CTA identifier and location, without names, emails, phone numbers or the text of your inquiries. Operational request and abuse-prevention records are kept separately. We do not load new analytics providers.